Online Returns Policy:. In-Store Returns Policy:. Refund Process:. All faulty items will be assessed, and options for repair, replacement, or refund will be provided in accordance with Australian Consumer Law.

Online Returns Policy:<ul><li>Full-priced items, including those on temporary promotion or purchased with a discount, can be returned for an instant refund, standard refund, or credit note within 21 days of delivery.</li><li>Sale items can only be returned for SHEIKE credit.</li><li>Items must be unworn, unwashed, in original condition, and free from stains, fragrances, and bodily odors. All tags and buttons must be attached.</li><li>Exceptions: Earrings, sunglasses, headwear, scarves, face masks, and garment accessories cannot be returned for hygiene reasons.</li><li>Swimwear and bodysuits must be tried on with undergarments; the protective hygiene strip must remain in place for returns.</li></ul>In-Store Returns Policy:<ul><li>In-store purchases must be returned within 21 days with proof of purchase.</li><li>Items purchased from DFOs/Outlets must be returned to a DFO/Outlet location.</li><li>The same conditions regarding item condition and hygiene apply as in the online policy.</li><li>Sale items can be exchanged or returned for SHEIKE credit only.</li></ul>Refund Process:<ul><li>Refunds will be processed in the original payment method, except for SHEIKE Gift Cards and third-party Gift Cards, which will be issued as SHEIKE credit.</li><li>Sample and SP items are priced to clear and are not eligible for a refund, credit, or exchange unless faulty.</li><li>Faulty discounted items are only eligible for a return if an additional fault occurs after purchase.</li></ul>All faulty items will be assessed, and options for repair, replacement, or refund will be provided in accordance with Australian Consumer Law.

What Are Your Return Conditions?

Sale items may be returned for SHEIKE credit or exchanged only, provided that the Return Conditions are met. Please note that refunds for change of mind are not available on sale items. What Qualifies as a Sale Item?Items are classified as "sale" ite

<h3 id="isPasted">Sale Item Return Policy</h3>Sale items may be returned for SHEIKE credit or exchanged only, provided that the Return Conditions are met. Please note that refunds for change of mind are not available on sale items.What Qualifies as a Sale Item? Items are classified as &quot;sale&quot; items when they have a permanent price markdown. Promotional items, such as those marked down temporarily (e.g., a 15% off storewide sale), are not considered permanently marked down.If you have any questions or need further clarification regarding our return policy, please reach out to Customer Care for assistance before making a purchase.For complete details on our return policy, please visit <a href="https://www.sheike.com.au/pages/returns" rel="noopener" target="_new">our&#xA0;returns&#xA0;page</a>.

Can I Return a Sale Item?

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

Returns Policy & Conditions

Returns

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

Can I Exchange My SHEIKE Order?

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General

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