How to Return

Returns Policy & Conditions

Exchanges

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

Returns

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

What Are Your Return Conditions?

Can I Return a Sale Item?

Can I Exchange My SHEIKE Order?

Are You Restocking a Particular Item?

Product & Stock

Do I Need to Sign for My Parcel?

I Need to Change or Update My Order

How Long Does Shipping Take?

General

Delivery

Click and Collect

I Have Not Received My Order

Can I Change or Cancel My Order?

I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

Orders

How Can I Check My Credit Balance?

How Do I Use My SHEIKE Credit In-Store?

How Do I Use My SHEIKE Credit Online?

Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

Do You Sell Gift Cards?

Do Gift Cards Expire?

I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

How Can I Check My Gift Voucher Balance and Expiry Date?

What If My Gift Card Is Lost or Stolen?

Gift Cards

How Do Afterpay Refunds Work?

How Does Afterpay Work?

Afterpay

Payment, Gift Cards & Store Credit

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical