I Want to Exchange In-Store:. You can exchange SHEIKE items in-store within 21 days from the date of your in-store purchase or delivery date, provided all Returns Conditions are met, this includes items purchased online. Please note that only items p

<p><strong>I Want to Exchange In-Store:&#xA0;</strong></p><p>You can exchange SHEIKE items in-store within 21 days from the date of your in-store purchase or delivery date, provided all Returns Conditions are met, this includes items purchased online.</p><p>Please note that only items purchased at our DFOs/Outlets can only be exchanged at a DFO/Outlet location if they are eligible for a return.</p><p>We suggest calling your nearest SHEIKE store before your visit to confirm stock availability. You can find their contact details here: <a href="https://www.sheike.com.au/pages/sheike-store-locator">SHEIKE - Store Locater</a></p><p><br></p><p><strong>I Want to Exchange Online:</strong></p><p><span data-offset-key="akl5t-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">Great news! We&apos;d love to help facilitate your online exchange via our online returns portal powered by Refundid.</span></span></span></p><div data-block="true" data-editor="26upq" data-offset-key="e2kuq-0-0" id="isPasted"><div data-block="true" data-editor="eo5qr" data-offset-key="dh5am-0-0"><div data-offset-key="dh5am-0-0"><span data-offset-key="dh5am-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">Refundid can provide shoppers with an instant exchange for the same item in a different size.</span></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="6uabl-0-0"><div data-offset-key="6uabl-0-0"><span data-offset-key="6uabl-0-0"><span class="fr-unprocessed" style="font-size: 16px;"><br data-text="true"></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="2dmeb-0-0"><div data-offset-key="2dmeb-0-0"><span data-offset-key="2dmeb-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">Feel free to request an exchange through our&#xA0;</span></span></span><span class="fr-unprocessed" style="font-size: 16px;"><a href="https://portal.refundid.com/stores/sheike" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="2dmeb-1-0"><span data-text="true">Returns Portal</span></span></a></span><span data-offset-key="2dmeb-2-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">. Please ensure your return is lodged within 21 days of your delivery date and that all Returns Conditions are met.</span></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="ehsce-0-0"><div data-offset-key="ehsce-0-0"><span data-offset-key="ehsce-0-0"><span class="fr-unprocessed" style="font-size: 16px;"><br data-text="true"></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="526l5-0-0"><div data-offset-key="526l5-0-0"><span data-offset-key="526l5-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">You will need to log in or create an account with Refundid as you will be asked to provide a debit card to pay for shipping.</span></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="4336j-0-0"><div data-offset-key="4336j-0-0"><span data-offset-key="4336j-0-0"><span class="fr-unprocessed" style="font-size: 16px;"><br data-text="true"></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="8137i-0-0"><div data-offset-key="8137i-0-0"><span data-offset-key="8137i-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">Please download your return label and ensure to send back your item/s within 7 days.</span></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="7a5q8-0-0"><div data-offset-key="7a5q8-0-0"><span data-offset-key="7a5q8-0-0"><span class="fr-unprocessed" style="font-size: 16px;"><br data-text="true"></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="clhh6-0-0"><div data-offset-key="clhh6-0-0"><span data-offset-key="clhh6-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">SHEIKE will then send your preferred size. Please note we endeavor to dispatch within 1-2 business days, however please allow additional time during peak/promotional periods.&#xA0;</span></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="dae7k-0-0"><div data-offset-key="dae7k-0-0"><span data-offset-key="dae7k-0-0"><span class="fr-unprocessed" style="font-size: 16px;"><br data-text="true"></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="2eeqt-0-0"><div data-offset-key="2eeqt-0-0"><span data-offset-key="2eeqt-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">Instant exchanges are eligible for Australian online orders only.</span></span></span></div><div data-block="true" data-editor="26upq" data-offset-key="e2kuq-0-0" id="isPasted"><div data-block="true" data-editor="eo5qr" data-offset-key="aumt2-0-0"><p><br></p><div data-offset-key="aumt2-0-0">In-store purchases cannot be exchanged online but can be exchanged at your nearest SHEIKE store.&#xA0;</div></div></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="64c4c-0-0"><div data-offset-key="64c4c-0-0"><span data-offset-key="64c4c-0-0"><span class="fr-unprocessed" style="font-size: 16px;"><br data-text="true"></span></span></div></div><div data-block="true" data-editor="eo5qr" data-offset-key="aumt2-0-0"><div data-offset-key="aumt2-0-0"><span data-offset-key="aumt2-0-0"><span data-text="true"><span class="fr-unprocessed" style="font-size: 16px;">For more information, you can visit:&#xA0;</span></span></span><span class="fr-unprocessed" style="font-size: 16px;"><a href="https://www.sheike.com.au/pages/returns" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aumt2-1-0"><span data-text="true">SHEIKE - Returns</span></span></a></span></div></div></div><div data-block="true" data-editor="26upq" data-offset-key="4tq5i-0-0"><br></div><p><br></p><p><br></p>

Can I Exchange My SHEIKE Order?

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

Exchanges

Returns

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

Can I Return a Sale Item?

Returns Policy & Conditions

Are You Restocking a Particular Item?

Product & Stock

Do I Need to Sign for My Parcel?

I Need to Change or Update My Order

How Long Does Shipping Take?

General

Delivery

Click and Collect

I Have Not Received My Order

Can I Change or Cancel My Order?

I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

Orders

How Can I Check My Credit Balance?

How Do I Use My SHEIKE Credit In-Store?

How Do I Use My SHEIKE Credit Online?

Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

Do You Sell Gift Cards?

Do Gift Cards Expire?

I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

How Can I Check My Gift Voucher Balance and Expiry Date?

What If My Gift Card Is Lost or Stolen?

Gift Cards

How Do Afterpay Refunds Work?

How Does Afterpay Work?

Afterpay

Payment, Gift Cards & Store Credit

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical