The default option for Australia Post deliveries with SHEIKE is 'Authority to Leave,' meaning your parcel will be left in a safe place. If you would prefer to sign for your delivery, please ensure you select the "Signature on Delivery" option at chec

<p>The default option for Australia Post deliveries with SHEIKE is &apos;Authority to Leave,&apos; meaning your parcel will be left in a safe place.&#xA0;</p><p>If you would prefer to sign for your delivery, please ensure you select the &quot;Signature on Delivery&quot; option at checkout. For more information on shipping, please visit:&#xA0;<a href="https://www.sheike.com.au/pages/shipping" id="isPasted">SHEIKE - Shipping</a>.&#xA0;</p>

Do I Need to Sign for My Parcel?

If you need to update or change any details on your order, you can contact us via email at customercare@sheike.com.au or lodge an enquiry here. You can also reach us by phone at 02 4058 4400, available from 9 AM to 5 PM, Monday to Friday. Due to the

<p>If you need to update or change any details on your order, you can contact us via email at <a href="mailto:customercare@sheike.com.au">customercare@sheike.com.au</a> or lodge an enquiry <a href="https://contact.gorgias.help/forms/4l6qsrcu">here</a>. You can also reach us by phone at 02 4058 4400, available from 9 AM to 5 PM, Monday to Friday.</p><p>Due to the fast processing times at our online warehouse, we cannot guarantee that order change requests will be fulfilled. While we do our best to accommodate changes, we do not accept liability for incorrect addresses. To avoid any disappointment, please double-check your delivery address before completing your order.&#xA0;</p>

I Need to Change or Update My Order

We endeavour to dispatch all orders within 1 business day. During peak and promotional times, please allow 3-4 extra business days for dispatch. Please note ETAs provided for shipping are from when your order is dispatched by our Online Department an

<p id="isPasted">We endeavour to dispatch all orders within 1 business day. During peak and promotional times, please allow<strong>&#xA0;3-4 extra business days for dispatch.&#xA0;</strong></p><p>Please note ETAs provided for shipping are from when your order is dispatched by our Online Department and are estimates provided by Australia Post.&#xA0;</p><p>You can track your order via the Australia Post Tracking portal which can be found here -&#xA0;https://auspost.com.au/mypost/beta/track/search</p><p>All <span data-mce-fragment="1">Australia Post&#xA0;</span><strong data-mce-fragment="1">signed for</strong><span data-mce-fragment="1">&#xA0;delivery parcels will need to be ticked at checkout in order for a&#xA0;</span>signature upon delivery.</p><p>*Same Day Shipping not available on public holidays.&#xA0;</p><p>&#xA0;</p><table data-mce-style="width: 100%;"><thead><tr><th data-mce-style="width: 51.2379%;">Service</th><th data-mce-style="width: 36.0809%;">Delivery</th><th data-mce-style="width: 9.05797%;">Cost</th></tr></thead><tbody><tr><td data-mce-style="width: 51.2379%;">Standard AU - Orders over $100</td><td data-mce-style="width: 36.0809%;">2-6 Business Days</td><td data-mce-style="width: 9.05797%;">FREE</td></tr><tr><td data-mce-style="width: 51.2379%;">Standard AU - Orders under $100</td><td data-mce-style="width: 36.0809%;">2-6 Business Days</td><td data-mce-style="width: 9.05797%;">$10</td></tr><tr><td data-mce-style="width: 51.2379%;">Express AU - Orders over $250</td><td data-mce-style="width: 36.0809%;">1-2 Business Days</td><td data-mce-style="width: 9.05797%;">FREE</td></tr><tr><td data-mce-style="width: 51.2379%;">Express AU - Orders under $250</td><td data-mce-style="width: 36.0809%;">1-2 Business Days</td><td data-mce-style="width: 9.05797%;">$12.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Today Sydney Metro - Order by 10am</td><td data-mce-style="width: 36.0809%;">1-5pm Same day (Mon-Fri)</td><td data-mce-style="width: 9.05797%;">$14.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Tonight Sydney Metro - Order by 1pm</td><td data-mce-style="width: 36.0809%;">6-9pm Same day (Mon-Fri)</td><td data-mce-style="width: 9.05797%;">$16.95</td></tr><tr><td data-mce-style="width: 51.2379%;">NZ Standard shipping</td><td data-mce-style="width: 36.0809%;">3-8 business days</td><td data-mce-style="width: 9.05797%;">$14.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Hong Kong, China, USA, Canada, &#xA0;Singapore, Malaysia &amp; Thailand</td><td data-mce-style="width: 36.0809%;">4-10 business days</td><td data-mce-style="width: 9.05797%;">$39.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Europe (UK, France, Italy &amp; Germany only)</td><td data-mce-style="width: 36.0809%;">4-15 business days</td><td data-mce-style="width: 9.05797%;">$49.95</td></tr><tr><td data-mce-style="width: 51.2379%;">UAE</td><td data-mce-style="width: 36.0809%;">4-15 business days</td><td data-mce-style="width: 9.05797%;">$49.95</td></tr></tbody></table>

How Long Does Shipping Take?

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

General

Delivery

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

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Returns Policy & Conditions

Can I Exchange My SHEIKE Order?

Exchanges

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Are You Restocking a Particular Item?

Product & Stock

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I Have Not Received My Order

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I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

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Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

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Gift Cards

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How Does Afterpay Work?

Afterpay

Payment, Gift Cards & Store Credit

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical