The default option for Australia Post deliveries with SHEIKE is 'Authority to Leave,' meaning your parcel will be left in a safe place. If you would prefer to sign for your delivery, please ensure you select the "Signature on Delivery" option at chec

<p>The default option for Australia Post deliveries with SHEIKE is &apos;Authority to Leave,&apos; meaning your parcel will be left in a safe place.&#xA0;</p><p>If you would prefer to sign for your delivery, please ensure you select the &quot;Signature on Delivery&quot; option at checkout. For more information on shipping, please visit:&#xA0;<a href="https://www.sheike.com.au/pages/shipping" id="isPasted">SHEIKE - Shipping</a>.&#xA0;</p>

Do I Need to Sign for My Parcel?

If you need to update or change any details on your order, you can contact us via email at customercare@sheike.com.au or lodge an enquiry here. You can also reach us by phone at 02 4058 4400, available from 9 AM to 5 PM, Monday to Friday. Due to the

<p>If you need to update or change any details on your order, you can contact us via email at <a href="mailto:customercare@sheike.com.au">customercare@sheike.com.au</a> or lodge an enquiry <a href="https://contact.gorgias.help/forms/4l6qsrcu">here</a>. You can also reach us by phone at 02 4058 4400, available from 9 AM to 5 PM, Monday to Friday.</p><p>Due to the fast processing times at our online warehouse, we cannot guarantee that order change requests will be fulfilled. While we do our best to accommodate changes, we do not accept liability for incorrect addresses. To avoid any disappointment, please double-check your delivery address before completing your order.&#xA0;</p>

I Need to Change or Update My Order

We endeavour to dispatch all orders within 1 business day. During peak and promotional times, please allow 3-4 extra business days for dispatch. Please note ETAs provided for shipping are from when your order is dispatched by our Online Department an

<p id="isPasted">We endeavour to dispatch all orders within 1 business day. During peak and promotional times, please allow<strong>&#xA0;3-4 extra business days for dispatch.&#xA0;</strong></p><p>Please note ETAs provided for shipping are from when your order is dispatched by our Online Department and are estimates provided by Australia Post.&#xA0;</p><p>You can track your order via the Australia Post Tracking portal which can be found here -&#xA0;https://auspost.com.au/mypost/beta/track/search</p><p>All <span data-mce-fragment="1">Australia Post&#xA0;</span><strong data-mce-fragment="1">signed for</strong><span data-mce-fragment="1">&#xA0;delivery parcels will need to be ticked at checkout in order for a&#xA0;</span>signature upon delivery.</p><p>*Same Day Shipping not available on public holidays.&#xA0;</p><p id="isPasted">At this time, we do not offer shipping to the United States. We apologise for the inconvenience.</p><table data-mce-style="width: 100%;" class="fr-table-selection-hover"><thead><tr><th data-mce-style="width: 51.2379%;">Service</th><th data-mce-style="width: 36.0809%;">Delivery</th><th data-mce-style="width: 9.05797%;">Cost</th></tr></thead><tbody><tr><td data-mce-style="width: 51.2379%;">Standard AU - Orders over $100</td><td data-mce-style="width: 36.0809%;">2-6 Business Days</td><td data-mce-style="width: 9.05797%;">FREE</td></tr><tr><td data-mce-style="width: 51.2379%;">Standard AU - Orders under $100</td><td data-mce-style="width: 36.0809%;">2-6 Business Days</td><td data-mce-style="width: 9.05797%;">$10</td></tr><tr><td data-mce-style="width: 51.2379%;">Express AU - Orders over $300</td><td data-mce-style="width: 36.0809%;">1-2 Business Days</td><td data-mce-style="width: 9.05797%;">FREE</td></tr><tr><td data-mce-style="width: 51.2379%;">Express AU - Orders under $300</td><td data-mce-style="width: 36.0809%;">1-2 Business Days</td><td data-mce-style="width: 9.05797%;">$12.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Today Sydney Metro - Order by 10am</td><td data-mce-style="width: 36.0809%;">1-5pm Same day (Mon-Fri)</td><td data-mce-style="width: 9.05797%;">$14.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Tonight Sydney Metro - Order by 1pm</td><td data-mce-style="width: 36.0809%;">6-9pm Same day (Mon-Fri)</td><td data-mce-style="width: 9.05797%;">$16.95</td></tr><tr><td data-mce-style="width: 51.2379%;">NZ Standard shipping</td><td data-mce-style="width: 36.0809%;">3-8 business days</td><td data-mce-style="width: 9.05797%;">$14.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Hong Kong, China, Canada, &#xA0;Singapore, Malaysia &amp; Thailand</td><td data-mce-style="width: 36.0809%;">4-10 business days</td><td data-mce-style="width: 9.05797%;">$39.95</td></tr><tr><td data-mce-style="width: 51.2379%;">Europe (UK, France, Italy &amp; Germany only)</td><td data-mce-style="width: 36.0809%;">4-15 business days</td><td data-mce-style="width: 9.05797%;">$49.95</td></tr><tr><td data-mce-style="width: 51.2379%;">UAE</td><td data-mce-style="width: 36.0809%;">4-15 business days</td><td data-mce-style="width: 9.05797%;">$49.95</td></tr></tbody></table>

How Long Does Shipping Take?

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

Leave us a message via email and we'll respond between 9 AM to 5 PM AEST, Monday to Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

General

Delivery

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

Can I Return a Sale Item?

Returns Policy & Conditions

Can I Exchange My SHEIKE Order?

Exchanges

Returns

Are You Restocking a Particular Item?

Product & Stock

Click and Collect

I Have Not Received My Order

Can I Change or Cancel My Order?

I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

Orders

How Can I Check My Credit Balance?

How Do I Use My SHEIKE Credit In-Store?

How Do I Use My SHEIKE Credit Online?

Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

Do You Sell Gift Cards?

Do Gift Cards Expire?

I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

How Can I Check My Gift Voucher Balance and Expiry Date?

What If My Gift Card Is Lost or Stolen?

Gift Cards

How Do Afterpay Refunds Work?

How Does Afterpay Work?

Afterpay

Payment, Gift Cards & Store Credit

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical

What is SHEIKE Society?

How does SHEIKE Society work?

How do I receive my benefits?

When will I receive my benefits?

How do I use my rewards?

How do I apply rewards when checking out with Apple Pay or Google Pay?

How long will it take for my points balance to update?

How long until I see my loyalty account once I've joined?

Why can't I see all my rewards in My Account?

Why can't I see my rewards at checkout?

Will my SHEIKE Society membership be affected if I return an order?

How do I redeem my welcome reward?

How do I redeem my birthday reward?

What happens if I forget to redeem my reward when placing my order?

How do I access free shipping?

How do I access discounted alterations?

When are my points calculated?

Where can I check my points & benefits balance?

How long will I stay at my level?

Why have I been downgraded?

Can I cancel or unsubscribe from SHEIKE Society?

Can I gift my points to someone?

Can I redeem my benefits in-store?

What is status hold?

How can I put my account on status hold?

My annual spend / points balance is not correct, who can assist?

What currency is the annual spend and benefits displayed?

Is this available for countries outside Australia?

When Will I Receive Points for My Click & Collect Order?

How do I opt in to the loyalty program?

Can my points be backdated?

SHEIKE Society