General

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

Leave us a message via email and we'll respond between 9 AM to 5 PM AEST, Monday to Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

Delivery

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

Can I Return a Sale Item?

Returns Policy & Conditions

Can I Exchange My SHEIKE Order?

Exchanges

Returns

Are You Restocking a Particular Item?

Product & Stock

Do I Need to Sign for My Parcel?

I Need to Change or Update My Order

How Long Does Shipping Take?

Click and Collect

I Have Not Received My Order

Can I Change or Cancel My Order?

I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

Orders

How Can I Check My Credit Balance?

How Do I Use My SHEIKE Credit In-Store?

How Do I Use My SHEIKE Credit Online?

Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

Do You Sell Gift Cards?

Do Gift Cards Expire?

I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

How Can I Check My Gift Voucher Balance and Expiry Date?

What If My Gift Card Is Lost or Stolen?

Gift Cards

How Do Afterpay Refunds Work?

How Does Afterpay Work?

Afterpay

Payment, Gift Cards & Store Credit

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical

What is SHEIKE Society?

How does SHEIKE Society work?

How do I receive my benefits?

When will I receive my benefits?

How do I use my rewards?

How do I apply rewards when checking out with Apple Pay or Google Pay?

How long will it take for my points balance to update?

How long until I see my loyalty account once I've joined?

Why can't I see all my rewards in My Account?

Why can't I see my rewards at checkout?

Will my SHEIKE Society membership be affected if I return an order?

How do I redeem my welcome reward?

How do I redeem my birthday reward?

What happens if I forget to redeem my reward when placing my order?

How do I access free shipping?

How do I access discounted alterations?

When are my points calculated?

Where can I check my points & benefits balance?

How long will I stay at my level?

Why have I been downgraded?

Can I cancel or unsubscribe from SHEIKE Society?

Can I gift my points to someone?

Can I redeem my benefits in-store?

What is status hold?

How can I put my account on status hold?

My annual spend / points balance is not correct, who can assist?

What currency is the annual spend and benefits displayed?

Is this available for countries outside Australia?

When Will I Receive Points for My Click & Collect Order?

How do I opt in to the loyalty program?

Can my points be backdated?

SHEIKE Society