Return an Online Purchase In-StoreUpdated 6 months ago

Returning an Online Purchase In-Store 

You can return in-store purchases to any of our SHEIKE store locations within 21 days of purchase.  

Find your nearest SHEIKE store here

Full priced items including items on temporary promotion/purchased with a discount can be returned for a refund or credit note for any reason. Sale items can be returned for SHEIKE Store Credit only.

Items that have been exchanged may be exchanged again within 21 days of the original exchange date or returned for a SHEIKE credit only, for change of mind, provided that all return conditions are met.

Refunds can only be returned to the original payment method except for Gift Vouchers, Gift Receipts, 3rd Party Gift Cards and SHEIKE Credit, these can be returned for a SHEIKE Credit only.  

Orders up to the value of $400 can be refunded in-store. However, if you require a refund of $400 or more for an online order, please return it to our online warehouse instead by following the Online Returns process.   

There is no limit on the value of exchanges or credit for online orders. So, you can opt for a credit or exchange for all or part of your order if you wish.  

All returns must meet our Returns Policy and Conditions. You must have your Order Confirmation email and Delivery Confirmation email handy as proof of purchase for store staff. If you paid by credit card, you must have that card with you for us to process a return. 

Online orders paid via PayPal, when returned in store will be receive refund against the debit or credit card linked to the PayPal account. We are unable to process returns in-store that were paid for with Klarna.

If you need assistance, please email us at [email protected], or lodge an enquiry here!