I received a faulty item. What should I do?

At SHEIKE, we take great care to ensure that no faulty garments leave our warehouse. However, in the unlikely event that you receive an item that has slipped through our strict quality control process, we are committed to resolving the issue as quickly as possible. If an item is deemed faulty, we will offer to repair, replace, or refund the value of the item in accordance with Australian Consumer Law.

How to Report a Faulty Item

If You Purchased Online:

Visit the Online Return Portal: Provide your order number and the email address used for your order. Select "faulty" as the return reason and include 3 to 4 clear pictures of the fault in good lighting.
Proof of Purchase: Include proof of purchase, such as an order confirmation email or a record from your bank statement.

If You Purchased In-Store:

Return the item to the store where you made the purchase. Our in-store team will assess your item based on the issue you describe during your visit.

Assessment Process

Upon receiving the item, it will be evaluated by our Quality Control and Returns Department. SHEIKE aims to assess faulty items within 5 business days of receipt. If an item is confirmed to be faulty:

We will cover all postage costs.
You will have the option for a repair, replacement, or refund, in accordance with Australian Consumer Law.

Major Faults

A fault is considered “major” if:

The item is unsafe.
The item is significantly different from the sample or description.
The item does not perform as described and cannot be easily fixed.

Note: If you were informed that the items were faulty at the time of purchase, you will not be eligible for a faulty return. This will be documented on your Customer Profile.

Consumer Guarantees

All our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure.
Compensation for any reasonably foreseeable loss or damage.
Repair or replacement if the goods fail to meet acceptable quality standards, provided the failure does not constitute a major failure.

This policy does not replace, limit, or exclude any rights available to you under Australian Consumer Law. This policy should be read in conjunction with our Terms & Conditions and applies to all purchases made in-store and online through our website.