Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

You will receive email updates regarding the status of your order at the email address used during the purchase. Please remember to check your junk or spam folders in case our updates are filtered there.Once your order has been dispatched from our warehouse, you will receive an email with your tracking link.If you believe your parcel has been lost in transit, please don&#x2019;t hesitate to contact our <a href="https://contact.gorgias.help/forms/4l6qsrcu">Customer Care</a> team for assistance.Please note that once an order has been successfully delivered to the designated shipping address, we cannot be held responsible for lost or stolen packages.

You will receive email updates regarding the status of your order at the email address used during the purchase. Please remember to check your junk or spam folders in case our updates are filtered there. Once your order has been dispatched from our w

I have not received my order

Orders

General

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

Can I Return a Sale Item?

Returns Policy & Conditions

Can I Exchange My SHEIKE Order?

Exchanges

Returns

Are You Restocking a Particular Item?

Product & Stock

Do I Need to Sign for My Parcel?

I Need to Change or Update My Order

How Long Does Shipping Take?

Delivery

Click and Collect

I Have Not Received My Order

Can I Change or Cancel My Order?

I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

How Can I Check My Credit Balance?

How Do I Use My SHEIKE Credit In-Store?

How Do I Use My SHEIKE Credit Online?

Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

Do You Sell Gift Cards?

Do Gift Cards Expire?

I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

How Can I Check My Gift Voucher Balance and Expiry Date?

What If My Gift Card Is Lost or Stolen?

Gift Cards

How Do Afterpay Refunds Work?

How Does Afterpay Work?

Afterpay

Payment, Gift Cards & Store Credit

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical

I Have Not Received My OrderUpdated 6 months ago