Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

<p><span style="font-weight: 400;">No! But we do recommend having a SHEIKE account to keep track of all your orders.</span></p>

No! But we do recommend having a SHEIKE account to keep track of all your orders.

Do I need to have an account to use a gift card?

Payment, Gift Cards & Store Credit

Gift Cards

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

Can I Return a Sale Item?

Returns Policy & Conditions

Can I Exchange My SHEIKE Order?

Exchanges

Returns

Are You Restocking a Particular Item?

Product & Stock

Do I Need to Sign for My Parcel?

I Need to Change or Update My Order

How Long Does Shipping Take?

General

Delivery

Click and Collect

I Have Not Received My Order

Can I Change or Cancel My Order?

I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

Orders

How Can I Check My Credit Balance?

How Do I Use My SHEIKE Credit In-Store?

How Do I Use My SHEIKE Credit Online?

Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

Do You Sell Gift Cards?

Do Gift Cards Expire?

I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

How Can I Check My Gift Voucher Balance and Expiry Date?

What If My Gift Card Is Lost or Stolen?

How Do Afterpay Refunds Work?

How Does Afterpay Work?

Afterpay

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical

Do I Need to Have an Account to Use a Gift Card?Updated 5 months ago