SHEIKE Credit

Gift Cards

Afterpay

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

Leave us a message via email and we'll respond between 9 AM to 5 PM AEST, Monday to Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

Payment, Gift Cards & Store Credit

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

Can I Return a Sale Item?

Returns Policy & Conditions

Can I Exchange My SHEIKE Order?

Exchanges

Returns

Are You Restocking a Particular Item?

Product & Stock

Do I Need to Sign for My Parcel?

I Need to Change or Update My Order

How Long Does Shipping Take?

General

Delivery

Click and Collect

I Have Not Received My Order

Can I Change or Cancel My Order?

I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

I Haven't Received an Email After Placing My Order. Why?

Orders

How Can I Check My Credit Balance?

How Do I Use My SHEIKE Credit In-Store?

How Do I Use My SHEIKE Credit Online?

Help! Why Can't I See My SHEIKE Credit?

Do You Sell Gift Cards?

Do Gift Cards Expire?

I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

How Can I Check My Gift Voucher Balance and Expiry Date?

What If My Gift Card Is Lost or Stolen?

How Do Afterpay Refunds Work?

How Does Afterpay Work?

I Am Having Issues Checking Out

Promotional Discount Code Not Working

Technical

What is SHEIKE Society?

How does SHEIKE Society work?

How do I receive my benefits?

When will I receive my benefits?

How do I use my rewards?

How do I apply rewards when checking out with Apple Pay or Google Pay?

How long will it take for my points balance to update?

How long until I see my loyalty account once I've joined?

Why can't I see all my rewards in My Account?

Why can't I see my rewards at checkout?

Will my SHEIKE Society membership be affected if I return an order?

How do I redeem my welcome reward?

How do I redeem my birthday reward?

What happens if I forget to redeem my reward when placing my order?

How do I access free shipping?

How do I access discounted alterations?

When are my points calculated?

Where can I check my points & benefits balance?

How long will I stay at my level?

Why have I been downgraded?

Can I cancel or unsubscribe from SHEIKE Society?

Can I gift my points to someone?

Can I redeem my benefits in-store?

What is status hold?

How can I put my account on status hold?

My annual spend / points balance is not correct, who can assist?

What currency is the annual spend and benefits displayed?

Is this available for countries outside Australia?

When Will I Receive Points for My Click & Collect Order?

How do I opt in to the loyalty program?

Can my points be backdated?

SHEIKE Society