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SHEIKE Society

What is SHEIKE Society?

SHEIKE Society is our loyalty program that rewards members as they shop. Every purchase made online or in-store (including DFOs) will contribute to your SHEIKE Society membership, allowing you to unlock benefits while increasing annual spend.

How does SHEIKE Society work?

Every purchase you make will contribute to your points balance and help unlock the next level. For every $1 spent online or in-store, you’ll receive 1 SHEIKE Society point. SHEIKE Society points are not earned on shipping, GST, or duties/taxes. Your

How do I receive my benefits?

You can view your benefits anytime online in My Account. We'll also send you notification of your benefits automatically via email and text message. To ensure you're opted in to receive these communications, manage your preferences in My Account.

When will I receive my benefits?

Your benefits begin as soon as you join SHEIKE Society, and always available in My Account. Your welcome benefit will arrive in your inbox and online account within 10 minutes of joining. Please check your spam folder. Your birthday reward will be in

How do I use my rewards?

Using your rewards is easy! Just make sure they’re applied in full in a single transaction, with a minimum spend equal to the reward value. Online: Login to your account and add your chosen products to cart. At checkout you will find your available r

How do I apply rewards when checking out with Apple Pay or Google Pay?

When you're checking out online, make sure you add your rewards first. Then click Apple or Google Pay options to complete your purchase.

How long will it take for my points balance to update?

Your points balance will be updated in your account after each purchase. Please allow 10 minutes for it to show.

How long until I see my loyalty account once I've joined?

Your benefits begin as soon as you join SHEIKE Society, but may take up to 10 minutes from joining to be available in My Account.

Why can't I see all my rewards in My Account?

Your points balance and rewards will be updated in your account after each purchase. Updates for recent purchases may take up to 10 minutes to show. When a reward is used, they will no longer be available (visible) in My Account.

Why can't I see my rewards at checkout?

To see and apply rewards at checkout, you must be logged in.

Will my SHEIKE Society membership be affected if I return an order?

Unfortunately, your level and available rewards could be affected if you return an order as the accrued points will be deducted from your points balance. Please note, returned items forfeit rewards used.

How do I redeem my welcome reward?

You’ll receive your welcome reward by email after joining SHEIKE Society – this can be used for a single purchase online or in-store. Your welcome reward is valid for 365 days after joining. Online: Login to your account and add your chosen products

How do I redeem my birthday reward?

Your birthday reward will arrive in your inbox two weeks prior to your birthday. This can be used for a single purchase online or in-store. Your birthday reward is valid for 30 days. Online: Add your chosen products to cart, then enter your unique bi

What happens if I forget to redeem my reward when placing my order?

While rewards can’t be applied to past orders, the good news is you have 365 days to use them (excluding Birthday rewards which only have 30 days to redeem)—plenty of time to enjoy the benefits on future purchases.

How do I access free shipping?

For levels 2 and 3, free standard shipping will be automatically applied to Australian orders at checkout. Just make sure you're logged in to enjoy this reward.

How do I access discounted alterations?

All SHEIKE Society members are entitled to 30% off alterations* at LookSmart. To enjoy this reward, simply show your SHEIKE Society digital wallet card at a LookSmart location in Australia or New Zealand. Your digital wallet card can be added to your

When are my points calculated?

Your points balance is calculated from the date you joined SHEIKE Society. Your level and member benefits will be updated each year on this date. You can track this date and your current points balance in My Account.

Where can I check my points & benefits balance?

Login to My Account to see your points balance.

How long will I stay at my level?

Your SHEIKE Society level is based on your points balance and reviewed every 12 months after joining. You can track the date and your current points balance in My Account.

Why have I been downgraded?

Your SHEIKE Society level could be downgraded if you don't reach or maintain the required points balance during the 12 month calculation period. This includes adjustments made due to returns.

Can I cancel or unsubscribe from SHEIKE Society?

Yes, you can cancel your SHEIKE Society membership or unsubscribe from marketing communications at any point. Log into your account to set your preferred options or reach out to our friendly customer care team at [email protected] for help.

Can I gift my points to someone?

Unfortunately, no. SHEIKE Society points are unique to each SHEIKE Society member.

Can I redeem my benefits in-store?

Yes, you can redeem your SHEIKE Society benefits both online and in-store.

What is status hold?

We understand that your situation changes, so we've introduced Status Hold for all SHEIKE Society members. This gives members the chance to freeze their membership level and access to benefits for up to 12 months. Feel free to reach out to our friend

How can I put my account on status hold?

Members can choose to put their SHEIKE Society status on hold once per year for up to 12 months. Please reach out to our friendly customer care team at [email protected] for this to be applied to your account.

My annual spend / points balance is not correct, who can assist?

Your points balance data is associated with the email you have used at checkout or advised in-store. Please ensure you have joined SHEIKE Society using the same email address you use at checkout. If your points balance is still not displaying correct

What currency is the annual spend and benefits displayed?

All SHEIKE Society spend and benefits is displayed in AUD only. Although your rewards will be displayed in AUD at checkout, your card issuer may convert from AUD to your local currency based on a current exchange rate.

Is this available for countries outside Australia?

SHEIKE Society membership is available worldwide, though some benefits are solely available in Australia. This includes invitations to VIP events, discounted alterations and free shipping.

When Will I Receive Points for My Click & Collect Order?

If you’ve placed a Click & Collect order, your SHEIKE Society points will be applied once your order has been picked up and marked as fulfilled in our system. This means your points won’t appear immediately after purchase, but rest assured, they’ll b