If you are experiencing issues through checkout the following troubleshooting may resolve the problem:. Refresh your browser and type in details again (without using autofill settings). If you are still having issues please contact Customer Care dire

If you are experiencing issues through checkout the following troubleshooting may resolve the problem:&#xA0;<ul><li>Clear your computers caching (found in history)</li><li>Try a new browser in private mode&#xA0;(can be amended in your browser settings)</li><li>Refresh your browser and type in details again (without using autofill settings)</li><li>If you are using AfterPay please follow our <a href="/hc/en-us/articles/360001289735-I-am-having-issues-with-AfterPay-" target="_parent">AfterPay troubleshooting</a></li></ul>If you are still having issues please contact <a href="https://contact.gorgias.help/forms/4l6qsrcu">Customer Care</a> directly and send us a screen shot, advising which browser you are using. and we would be more than happy to assist.&#xA0;&#xA0;&#xA0;&#xA0;

I Am Having Issues Checking Out

Why isn't my promotional code working?. I am trying to use two promotional codes at once. Promotional codes cannot be used in conjunction with any other offers. If you wish to use multiple offer codes, you can do so by placing a separate transaction.

Why isn&apos;t my promotional code working?&#xA0;<ul><li>Firstly, please ensure&#xA0;your transaction meets the promotional codes Terms and Conditions by visiting our T&amp;C page -&#xA0;<a href="https://www.sheike.com.au/promotional-terms/" target="_self">Promotional Terms&#xA0;</a></li><li>Make sure you are logged into your SHEIKE profile at checkout&#xA0;</li><li>Double check there aren&apos;t any spaces in the code especially if you&apos;re copying and pasting. Even try manually typing this in to be sure.&#xA0;</li><li>Make sure you&apos;re inputting the code in the right place under &apos;Promo Code&apos;&#xA0;</li></ul>I am trying to use two promotional codes at oncePromotional codes cannot be used in conjunction with any other offers. If you wish to use multiple offer codes, you can do so by placing a separate&#xA0;transaction.

Promotional Discount Code Not Working

Our team is available to assist you via live chat from 9 AM to 10 PM AEST, Monday to Thursday, and from 9 AM to 6 PM AEST on Friday.

We are available to assist you via phone from 9 AM to 5 PM AEST, Monday to Friday.

SHEIKE

General

Technical

Return an Online Purchase In-Store

International Returns

How Do I Return a Purchase?

How Can I Return an In-Store Purchase?

I Received a Faulty Item. What Should I Do?

How to Return

What Are Your Return Conditions?

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Returns Policy & Conditions

Can I Exchange My SHEIKE Order?

Exchanges

Returns

Are You Restocking a Particular Item?

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I Need to Change or Update My Order

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I Have Not Received My Order

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I Forgot to Use My Discount. What Now?

An Item from My Order Is Out of Stock. What Now?

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Help! Why Can't I See My SHEIKE Credit?

SHEIKE Credit

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I'm Having Issues Buying My Gift Card

Do I Need to Have an Account to Use a Gift Card?

What Are the Terms of Use for a Gift Card?

I Purchased an E-Gift Card for a Friend. When Will They Receive It?

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What If My Gift Card Is Lost or Stolen?

Gift Cards

How Do Afterpay Refunds Work?

How Does Afterpay Work?

Afterpay

Payment, Gift Cards & Store Credit